Shipping Policy
Shipping policy
Order processing times
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Occasionally there are processing delays due to high volume orders. If this occurs an email will be sent notifying you of a potential delay.
Australia Domestic Shipping
Shipping options are displayed at checkout and include the following:
- We offer a low cost standard flat rate shipping of $2.20 Australia wide.
- Free shipping for orders over $60.
- Other delivery options and times are displayed in the table below.
Australia Shipping
|
Shipping option |
Estimated delivery time |
Price |
|
Standard |
Same state NSW 2 - 4 business days Interstate 3 - 6 business days |
$2.20 |
|
Standard + Tracking |
2- 4 business days |
$9.54 |
|
Express |
1 – 2 business days |
$12.69 |
|
Orders over $60 including tracking |
2- 4 business days |
Free |
International Shipping
We offer international shipping to the following countries:
China
Rest of Asia - Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, Christmas Island, Cocos (Keeling) Islands, Hong Kong SAR, India (36 of 37 states), Indonesia, Iran, Iraq, Israel, Japan, Jordan, Kazakhstan, North Korea, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen
Europe - Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Vatican City, Hungary, Iceland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine
New Zealand
UK & Ireland
US & Canada
Shipping charges for your order will be calculated and displayed at checkout.
Please note International shipping times can vary greatly depending on destination and customs processing.
|
Shipping option |
Estimated delivery time |
Price |
|
China |
8 – 20 days |
$15 |
|
Rest of Asia |
8 – 30 days |
$20 |
|
Europe |
8 – 30 days |
$30 |
|
UK & Ireland |
8 – 30 days |
$30 |
|
US & Canada |
8- 30 Days |
$25 |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Carmen Miller Jewellery is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at info@carmenmiller.com.au with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Below is a summary of our refunds, returns & exchanges policy, for more details click the links below
For returns and exchanges Returns & Exchanges – Carmen Miller Jewellery
For refunds Refund policy – Carmen Miller Jewellery
INTERNATIONAL ORDERS (outside of Australia) are FINAL sale and can not be returned. email info@carmenmiller.com.au with any questions
We only replace or refund items if they are defective, damaged or wrong item sent. You must notify us via email within 7 days of receipt at info@carmenmiller.com.au. If a replacement is not available a refund will be given.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition.
If you have any further questions, please don't hesitate to contact us at info@carmenmiller.com.au
Delivery Delays
There are several factors that may cause postal delivery delays. While specific circumstances can vary, here are some common reasons for delays in postal services:
Increased Package Volume: High volumes of packages, particularly during peak seasons or holidays, can overwhelm postal systems and lead to delays. Increased e-commerce activity and online shopping have contributed to a significant rise in package volume worldwide.
COVID-19 Pandemic: The ongoing global pandemic has had a substantial impact on postal services. Measures such as lockdowns, social distancing, and reduced staff capacity due to illness or safety protocols have slowed down processing and delivery times.
Transportation Issues: Disruptions in transportation networks, such as flight cancellations, reduced airline capacity, or restrictions on cross-border movements, can affect the transportation of mail and packages. Limited availability of cargo space and increased demand for shipping can lead to delays.
Customs Clearance: International shipments often go through customs clearance processes, which can sometimes result in delays. Customs procedures, including inspections, document verification, and the assessment of duties and taxes, can extend delivery times.
Weather Conditions and Natural Disasters: Adverse weather conditions, such as heavy rain, snowstorms, hurricanes, or extreme heat, can impede transportation and cause delays. Similarly, natural disasters like earthquakes, floods, or wildfires can disrupt postal operations and affect delivery schedules.
Staffing Shortages: Insufficient staffing levels or workforce disruptions due to various reasons, including illness, strikes, or labour disputes, can impact the efficiency of postal operations and lead to delays.
Operational Challenges: Technical glitches, system failures, or operational inefficiencies within postal networks can cause delays. Issues related to sorting, routing, or tracking systems can result in packages not moving through the system as quickly as expected.
Address Inaccuracies or Incomplete Information: Incorrect or incomplete recipient addresses, missing contact details, or insufficient information on customs forms can lead to delivery challenges and delays. Such issues may require additional time for address verification or customer communication.
Local or Regional Factors: Specific circumstances within a particular region, such as infrastructure problems, local holidays, or disruptions caused by civil unrest or protests, can affect postal services and result in delays.
It's important to note that postal delivery delays can vary depending on the postal service provider and the specific location. Customers are encouraged to monitor tracking information provided by the postal service and reach out to their respective service provider for any specific concerns or inquiries about their shipments.
If you have any further questions, please don't hesitate to contact us at info@carmenmiller.com.au